Book Search Tips
1. The ISBN number search is the most accurate way to locate specified book.
2. Always remember to select an appropriate search type.
3. Check the spelling of the searching word.
4. Use specific words to describe exactly what book you're looking for. Leave
out words like "the, to, a, and, of", just use "key words". [top]
Steps to find the lowest book price
1. Search the book using Title, ISBN, Keyword or Author.
2. When the book is found, click the
button, and wait for the book comparison list to appear.
3. Click the button to the
online bookstores of your choice where you can complete your purchase.
What is ISBN?
ISBN (International Standard Book Number) is a system of numerical
identification for books, pamphlets, educational kits, microforms, CD-ROM and
By assigning a unique ten-digit number to each published title, the system
provides that title with its own, unduplicated, internationally recognized
"identity." Publishers, booksellers, libraries and other participants in the
book industry use ISBN to identify publications in order to expedite their
handling and retrieval. ISBN ensures that ordering, inventory control and
accounting are executed more efficiently.
The ISBN number usually is on the back cover or the copyright page. [top]
When will Delivery Information be Available?
Information is generally available on the evening of the date of delivery or
attempted delivery, when the mailperson returns from their route. [top]
How long is Delivery information available?
We keep records for the amount of time specified below before they are purged
out of our system. Information for Delivery Confirmation, Signature
Confirmation, Certified and Registered mail is moved to off-line (archive)
storage after 60 days. Information for Express Mail, Global Express Mail and
Global Express Guarantee is moved to off-line storage after 90 days. Full event
information can be restored upon request.
Delivery Confirmation service - 6 months.
Signature Confirmation service - 1 year.
Express Mail, Certified Mail and Registered Mail - 2 years. [top]
What if there is no delivery information available when I call the toll-free
number or visit the Web site?
If there is no delivery or delivery related information (such as attempted or
forwarded) available when you call 1-800-222-1811 or inquire on the website, we
will provide a response of 'no record available.' This does not mean the item
is not in the mail system. If the item was mailed recently, it means that no
scans have been made or recorded at the time of your inquiry. Delivery
information, if available, is updated nightly. Please call or visit the website
at a later time.
We can not verify the delivery status of an item without the number from the
mailing label or receipt.
Insured mailis NOT a trackable service (nor is confirmation of delivery of
insured mail available without purchasing the Delivery or Signature
Electronic rate Delivery Confirmation (including Click-N-Ship) may (but is not
required to) include the date and time of when it was picked up or accepted for
Retail rate Delivery Confirmation that is brought into the Post Office for
mailing will include an acceptance scan.
Regular mail (such as Priority Mail or Parcel Post items) can NOT be tracked or
verified as to delivery status unless an extra service was purchased at time of
The following services provide tracking information as the item is enroute:
Express Mail, Global Express Guaranteed and Global Express Mail. [top]
What International services can be tracked online?
Tracking information provides the sender with online details of the item as it
is enroute to its destination. Express Mail®, Global Express Guaranteed® and
Global Express Mail™ (depending on destination country) are the only services
that provide tracking and they must be purchased when the item is mailed.
Express Mail numbers typically begin with two letters followed by nine numbers
and the letters "US" [ Note: "E" is currently the most common initial letter ],
located in the upper right-hand corner, below the barcode. An example might be:
EA 000 000 000 US
Global Express (Outbound) numbers typically begin with two letters ("E"
followed by another letter) followed by nine numbers and the letters "US",
located in the upper right-hand corner, below the barcode. For example: EA 000
000 000 US
Global Express (Inbound) numbers typically begin with two letters ("E" followed
by any other letter) followed by nine numbers and two more letters indicating
country of origin, located in the upper right-hand corner, below the barcode.
For example: EA 000 000 000 HK
Global Express Guaranteed numbers usually have ten digits (no letters), located
on the lower right-hand side of the receipt. For example: 82 000 000 00
Note: Entering the customs barcode number for services such as Global
Airmail Parcel and Global Priority Mail may produce tracking events in Track
and Confirm. However, if you are interested in tracking your package
internationally you should purchase either Global Express Guaranteed or Global
Express Mail services. [top]
What is a Tracking Number?
Tracking numbers are used by UPS to identify and trace every package as it
moves through the UPS system to its destination. UPS automatically assigns a
tracking number to your package. Other types of tracking numbers are UPS
InfoNotices (US only) and UPS Service Notices (outside of the US).
UPS Tracking Numbers appear in the following formats:
When will my UPS package arrive?
In the U.S., your UPS package cannot be scheduled to arrive at a specific time
of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00
p.m., Monday through Friday.
In Canada and Europe, your UPS Standard packages cannot be scheduled to arrive
at a specific time of day. UPS Standard packages are delivered anytime Monday
Up-to-date information about the status of your package is available in the
Tracking section. [top]
What is a UPS InfoNotice?
A UPS InfoNotice is left by the UPS driver to indicate a delivery has been
attempted. Each UPS InfoNotice contains a UPS InfoNotice number. This number
appears on the bottom of the UPS InfoNotice above the barcode. You can use this
number to track, locate, and verify the arrival of packages. [top]
What events are recorded about packages?
Package movement information is captured each time a tracking label is scanned
in the UPS delivery system. Common scans include the following:
Billing Information Received: UPS has received the electronic transmission of
package detail from the shipper. It does not necessarily mean that UPS has
taken possession of the package.
Origin: The package has been scanned at the origin UPS location.
Departure: The package has left its present location and is on its way towards
the destination address.
Arrival: The package has arrived at an intermediate sort facility or the
Out for Delivery: The package has reached the facility that is responsible for
delivering the package. This is a package's last stop before delivery.
Delivery: The package has been delivered. The date and time of delivery is
Exception: If the package cannot be delivered or is delayed, the reason is
What does a status of On-Time mean when checking the status of my package?
The designation, On-Time, in the Status field of the Tracking Summary means
that your package is in routine transit, and should be delivered on the
scheduled delivery date. [top]
What does Rescheduled mean when checking the status of my package?
The designation, Rescheduled, in the Status field of the Tracking Summary means
that the delivery date has been changed, and the package should be delivered on
the revised delivery date. See the Tracking Results page for the rescheduled
delivery date. [top]
What does Returned to Shipper mean when checking the status of my package?
The designation, Returned to Shipper, in the Status field of the Tracking
Summary means that the package was returned to the original shipper. Possible
reasons for return include, but are not limited to:
Package being refused by the intended receiver
Physical address not able to be found by UPS
Unable to deliver after multiple delivery attempts
The designation, Returned to Shipper, is not available in all countries.
You can use Track to check the status of your shipment at anytime during and
after delivery. With just a click, you can check the status of FedEx Express®
(inlcuding Express Freight), FedEx Ground®, FedEx Freight®, or FedEx Custom
What Do I Need to Know?
Here are some helpful tips:
Track by tracking number - You can enter FedEx Express, Express Freight,
FedEx Ground, FedEx Freight, or FedEx Custom Critical tracking numbers.
Track by door tag number - Door tag numbers start with the letters "DT"
followed by twelve numbers.
Summary Results - The summary results screen shows date/time, status,
destination, and FedEx service.
Detailed Tracking Results
- Information included with detailed results:
Date/Time: Reflects the local date and time
Activity: Displays activity of the shipment
Location: The city and state of the activity
Details: Provides additional information about the shipment
Availablitiy of Tracking Information - Tracking information is available
for 90 days after delivery for FedEx Express, FedEx Express Freight, FedEx
Ground, and FedEx Custom Critical. FedEx Freight shipments are available for
two years after delivery. [top]
What is a tracking number?
Tracking numbers, also referred to as waybill numbers, are used to identify and
track your shipments. The tracking number is assigned to your shipment by DHL,
and can be either a 10 or 11 digit number. [top]
When tracking online, I see the letters LD FD in the Shipment Status field. What
does that stand for?
LD FD indicates that your shipment was Locally Delivered, and left at the Front
Door. Other signed by codes that may appear in the Shipment Status field;
SD – Side Door
BD – Back Door
GAR – Garage
LOF – Left per Letter on File at Station
LPN – Left per Signed note or Attempted Delivery Notice
Note: DHL @Home shipments do not have signature service. [top]
I was not at home when the driver attempted delivery. Will DHL make another
Yes, the driver will automatically attempt delivery to a residence the next
business day before 5:00 PM. After two attempts, the package will be held at
the local DHL office until delivery arrangements are made. In most cases the
local DHL office will return the package to the sender in 7 business days,
unless previous arrangements have been made. [top]